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BOOKING CONDITIONS

Paxos Life Activities Ltd is a company registered in England under company number 6738903. These Booking Conditions, together with the relevant website descriptions and the Important Information section of the website, form part of your contract with us.

General

Paxos Life Activities Ltd works with a range of suppliers to run special interest holidays, courses and activities mainly on the island of Paxos. We require each person who wishes to participate in any of the holidays/courses/activities that we offer to complete and submit the appropriate on-line Booking Form. In doing so, you are deemed to have read and accepted these Booking Conditions on behalf of all the members of your party and to accept full responsibility for all payments due to us in respect of the holidays/courses/activities booked.

These Booking Conditions form part of your contract with Paxos Life Activities Ltd, so you must read them and also the Important Information section of this website carefully. If any part of the Booking Conditions is found to be invalid or unenforceable, then the remainder of the Booking Conditions will not be affected but will remain valid and enforceable.  Your contract with us is made subject to English law. All disputes will be governed by English Law and will be subject to the exclusive jurisdiction of the English Courts.

Making a Booking

Once you have decided which holiday/course/activity you would like to book, you must complete and submit the appropriate on-line Booking Form.  (We have separate booking forms for most holidays/courses/activities because we need different information from you about your existing level of experience and preferences.) In doing so, you will be deemed to have accepted these Booking Conditions on behalf of all the members of your party and will be responsible for informing them of these. In any case where the completion of a Booking Form is not required, the contract will be with the person who pays the deposit and that person will be deemed to have accepted these Booking Conditions on behalf of all the members of their party and will be responsible for informing them of these.  You should also read the Important Information section of this website.

Our holidays/courses/activities are only open to people age 18 and over and we reserve the right to decline any booking. We are, however, happy to accept those under 18 when they are part of a family group booking a yacht charter but only on the understanding that they are supervised by a responsible member of that party at all times. As Paxos is a relatively hilly island, we do not feel that it is suitable for anyone with walking difficulties.

Payment of Deposit and Balance

Once we have received your Booking Form, we will issue a Booking Confirmation, which you must check carefully to ensure that the details are as booked, and ask you to pay a non-refundable deposit equivalent to 25% of your total booking within seven days.

On receipt of your deposit, we will issue a Confirmation Invoice which, once again, you must check carefully to ensure that the details are as booked, as it is at this stage that your contract with Paxos Life Activities Ltd comes into being. If for any reason we are unable to accept your booking, we will return your deposit within 28 days.

We will then ask you to pay the remaining 75% of the cost no later than eight weeks/56 days before the commencement of the holiday/course/activity that you have booked. If this is not received by the due date, we will regard your booking as cancelled and you will forfeit your deposit.

If you book a holiday/course/activity eight weeks/56 days or less before the date of commencement, we will ask you to pay the full cost on receipt of your booking form.

We will issue you with full details of your itinerary and joining instructions at least two weeks before your holiday/course/activity is due to start.

Insurance

We consider comprehensive travel insurance to be essential, particularly if you are planning to take part in an activity that insurers describe as ‘hazardous’. It is therefore a condition of booking our holidays/courses/activities that you have comprehensive travel insurance that includes cover for the holidays/courses/activities in which you intend to participate.

If you have already taken out travel insurance, you will need to check your policy to ensure that it provides cover for all the holidays/courses/activities in which you intend to participate. If it does not, then you will need to contact your insurer to arrange additional cover.

For holidays to Paxos it is particularly important that your insurance policy includes cover for delayed departure, missed departure and missed connections, as transport services between Paxos and Corfu can sometimes be disrupted as a result of adverse weather or mechanical failure.

We will ask you for details of your insurance policy before you travel to Greece and before you are allowed to take part in any of our holidays/courses/activities.

The Cost of Our Holidays, Courses and Activities

We reserve the right to amend the prices of any of the holidays/courses/ activities shown on this website either up or down and will advise you of any price changes before you book. The exchange rate used in the calculation of the prices of the holidays/courses/activities in our 2015 and 2016 programmes is €1.25 = £1 and this is therefore the exchange rate that will be used in the calculation of any surcharges.

Once we have issued your Confirmation Invoice, we will not change the price of your holiday/course/activity, except to reflect government action, unfavourable changes in exchange rates, an increase in transportation costs (including the cost of fuel), taxes or dues payable for services. We will absorb any increases up to 2% of the total price of your holiday/course/activity, excluding any amendment charges. For increases greater than 2%, we have the right to charge you the amount of the increase over and above that, plus an administration charge of £1 per person. If this means you have to pay an increase of more than 10% of the original price, you will be entitled to cancel your holiday/course/activity and receive a full refund of all monies paid, except for amendment charges, or accept a change of holiday/course/activity if we are able to offer one. If you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on the surcharge invoice. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later.

Alterations or Cancellation by You

If you wish to cancel or alter your booking, you must do this by sending an email to cancellations(at)paxoslife.co.uk.

We will acknowledge all cancellations and alterations within seven days and, if you do not receive an acknowledgement within this timescale, you should contact us immediately.

If you wish to alter your booking after you have received your Confirmation Invoice, we will try to make the alteration requested, but reserve the right to make an administrative charge of up to £20 for each alteration requested, plus any additional charges that the holiday/course/activity supplier may levy. If you wish to do this less than eight weeks/56 days before the commencement of your holiday/course/activity, we will treat this as a cancellation and re-booking, giving rise to the cancellation charges shown below.

The only exception to this is if you wish to transfer the booking to another person. In such cases we will allow you to do this but will make an administrative charge of up to £20 for each alteration requested. You must make the additional payment before an alteration can be effected. Where the holiday/course/activity that you have booked includes accommodation on a shared basis, it may not be possible to transfer your booking to someone of the opposite sex.

If you wish to cancel your booking, the following cancellation charges will be payable, dependent on the date we receive notification of cancellation:-

Number of days before holiday/activity/course commencement written notification received.

Cancellation charge as a percentage of the holiday/course/activity price.

56 days or more

Deposit

55 - 28 days 60%

27 days or less

100%

If you have booked a holiday/course/activity as part of a group and we have given you a group discount, any reduction in the number of group members taking part in the holiday/course/activity could mean that the remaining members of the group are no longer entitled to that discount. If this is the case, then we will advise the remaining group members of the additional payment required.

If you have booked more than one holiday/course/activity and we have allowed you a discount on the second and any subsequent holiday/course/activity but you are no longer entitled to receive this following cancellation, then the price of the other holidays/courses/activities will be adjusted accordingly and we will advise you of the additional payment required.

Alterations and Cancellations by Us

It is possible that from time to time we may have to change the arrangements for your holiday/course/activity before you depart and we reserve the right to do so. We also reserve the right in any circumstances to cancel your holiday/course/activity.

If the change is 'major' (i.e. a change of resort, a change to accommodation that is of a lower standard or a change of course leader), we will do our best to inform you as soon as practicable and will offer you the choice of a comparable alternative holiday/course/activity or a full refund of all monies paid to us (excluding amendment fees). In addition, unless the change is caused by 'force majeure' (defined below), we will pay you compensation on the scale set out below.

Any other change will be considered 'minor' and, although we are not obliged to offer you an alternative holiday/course/activity, a refund or compensation, we will advise you of any such changes as early as possible.

All our holidays/courses/activities require a minimum number of participants in order for them to operate. The number required varies according to each holiday/course/activity and this will be clearly stated on your Booking Confirmation and Confirmation Invoice. This means that, from time to time, we may have to cancel a holiday/course/activity due to an insufficient number of participants. If we do need to cancel the holiday/course/activity you have booked for this reason, we will do our best to inform you as soon as practicable and will offer you the choice of a comparable alternative holiday/course/activity or a full refund of all monies paid, excluding amendment fees. We will not be liable for any further compensation.

We guarantee that we will not cancel your holiday/course/activity less than eight weeks/56 days before the date of commencement, as a result of there being an insufficient number of participants. Nor will we cancel your holiday/course/activity less than eight weeks/56 days before departure for any other reason, except in circumstances of 'force majeure' or because you have failed to pay the final balance when due. If you fail to pay the balance when due, we will regard your booking as cancelled and you will forfeit your deposit. You will not be entitled to any compensation.

Period before commencement of holiday/course/activity within which notification of cancellation or major change is notified to you

Compensation per participant as a percentage of the cost of the course/activity paid to us

56 days or more

Nil

55 - 29 days

1%

28 - 14 days

2%

13 - 0 days

3%

'Force majeure' means unusual and unforeseeable circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid, including but not limited to war, threat of war, riot, civil strife, strike, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, flood, drought, terrorist activity, technical or maintenance problems with transport, changes of schedule or operational decisions of transport providers, closure of ports or airports or similar circumstances beyond our control.

If we are unable to provide a significant proportion of a holiday/course/activity after it has commenced, we will make suitable alternative arrangements for you at no extra charge to you or alternatively arrange for you to receive a pro-rata refund of the holiday/course/activity fee. We will not be liable for any further compensation. 

Our Responsibility for the Holiday/Course/Activity Provided 

We accept responsibility for any loss you may suffer if any part of the holiday/course/activity you book with us is not as described and not of a reasonable standard. We also accept responsibility if you suffer death or personal injury as a direct result of the holiday/course/activity failing to be as described and of a reasonable standard. However, these acceptances of responsibility do not apply if there has been no fault on our part, nor on the part of our suppliers, and the deficiency, loss, death or personal injury suffered is attributable to your own acts or omissions, to the acts or omissions of a third party not involved in providing the services which make up your holiday/course/activity, or to unusual or unforeseeable circumstances, the consequences of which could not have been avoided or anticipated, even by exercising all due care. They are also conditional upon you assigning to us any rights you may have against any other person whose acts or omissions have given rise to our liability.

Our liability to compensate you, and the amount of such compensation, is subject to the following limitations. First, in the case of damage other than death, illness or personal injury, compensation is restricted to a reasonable amount having regard to such factors as eg the price of your holiday/course/holiday and the extent to which your enjoyment of it can be said to have been affected. Second, in all cases, liability and compensation are limited in accordance with the provisions of all international conventions which concern transportation and accommodation, particularly the Athens Convention 1974 and the Paris Convention 1962. Copies of these conventions are available on request; please allow 28 days.

Personal Injury Unconnected with Us

If any member of your party suffers death, illness or injury whilst overseas arising out of an activity which does not form part of the holiday/course/activity booked with us we shall, at our discretion, offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided such advice and assistance is requested within 90 days of the occurrence. Where legal action is contemplated, our authority must be obtained prior to issuing proceedings and will be subject to you undertaking to assign to us any costs you may recover or any benefits you may receive under an insurance policy. Our costs in respect of such advice, guidance and assistance will be limited to £5,000 per party. 

Any services purchased locally in resort, even if these are arranged by our representative or agent, do not form part of this contract.

Transport and Other Suppliers

As between you and any supplier of services (eg a boat operator, car rental company or accommodation owner), the standard terms and conditions of that supplier will apply. Copies of these conditions, some of which exclude or limit liability, are available on request; please allow 28 days. The timings of all transport, including those shown on any tickets or vouchers, are estimates only and cannot be guaranteed. They are subject to, inter alia, weather conditions, the need for maintenance, the decisions of regulators and the ability of passengers to check in on time. We cannot be held liable for any delays which may arise and any arrangements made for you in the event of a delay will be in the sole discretion of the boat operator or other carrier involved. Paxos Life Activities Ltd will not be liable for providing you with any refreshment and/or accommodation in the event of a delay.

Some activities carry inherent risks and, if you are participating in such activities, you may be asked to sign additional documentation by the local supplier.

Transfers

Where transfers are included in the cost of your holiday/course/activity, or where you have purchased transfers from us separately, the price paid includes travel by shared taxis/minibus and scheduled hydrofoil/boat service from Corfu Airport to your accommodation on Paxos and return, unless stated otherwise on your Booking Confirmation and Confirmation Invoice. If the hydrofoil/boat service between Corfu and Paxos is suspended for any reason eg adverse weather conditions, mechanical failure or industrial action, we will do our best to arrange alternative transport for you. Where we are able to do this, it will be subject to the payment by you of any additional charges incurred by us. If we are unable to arrange alternative transport, then we will help you to find accommodation, which again will be at additional cost to you. It is essential that your travel insurance policy includes cover for delayed departure, missed departure and missed connections.

Complaints

If you have a complaint, you must inform us immediately, so that we have an opportunity to resolve the problem as soon as reasonably possible. If the problem persists or you feel it is necessary to pursue the matter further, or seek compensation, then it is essential that you notify full details to us in writing and retain a copy before you leave Paxos.

If the problem remains unresolved on your return to the UK, provided you have followed the procedures set out above, a copy of your written complaint should be received at our UK office not later than 28 days after the end of the course or activity. We will then make the necessary enquiries and, whenever possible, respond fully within 28 days. We do not accept any liability where our complaints procedures have not been observed or full written details are not received at our UK office as detailed above.
 

Website Descriptions

We take all reasonable steps to ensure that the information on this website is accurate. However, facilities and services can change, and we reserve the right to change any description or price before you book. Our descriptions are accurate according to our own evaluation. Our photographs are intended to give an overall impression of Paxos, the accommodation we use and our holidays/courses/activities. We are not liable for any items of furniture or chattels, which appear in a photograph but may have been changed or removed from a featured villa/apartment, nor are we liable for any aspect of the villa/apartment environment, which may have changed since the photographs were taken. The accommodation and facilities are provided only for the use of clients shown on the Confirmation Invoice.    

Please note that some services and facilities featured on this website only operate in high season. At certain times of year tavernas and shops may be closed and buses may not be running to a full timetable. Such matters are not within our control and we accept no liability in respect of them. This web page was published in July 2015 and is valid for holidays/courses/activities operating during the period between 1 May 2015 and 31 October 2016.

Special Requests

If you have any special requests, you should make these known at the time of booking. We will pass them on to our holiday/course/activity suppliers, but we cannot guarantee that they will be met.

Where accommodation is included in the price of a holiday/course/activity, we regret that it is not possible to book a specific room, although you may state your preference for a double or twin room if two people are booking together. You may also book certain higher grade rooms, where available, at a supplement, in addition to any other supplement. We will not allocate rooms until we know the final make-up of the course when we will, as far as possible, allocate what we consider to be the best rooms to early bookers.

Passports, Visas and Other Documentation

You must ensure that you comply with all applicable passport, visa and immigration requirements and that you take all other necessary documents (including medical declaration, driving licence, diving certification and proof of insurance) with you on holiday. General information concerning passport, visa and health requirements is set out in the Important Information section of this website, which you should read in conjunction with these Booking Conditions. However, these requirements are subject to change and you are responsible for checking all requirements before departure. It is your responsibility to ensure that you comply with all applicable requirements and take with you all documents required for your holiday, including re-entry into the country from which your journey to Greece originated. We will not be liable for any failure by you to discharge these responsibilities and you will have to reimburse us for any costs we incur as a result of such failure on your part.  

Behaviour of Client

You must ensure that you do not do anything or permit to be done anything which may cause loss, distress, injury or offence to any other person or damage to any property. Where accommodation is included in the cost of your holiday/course/activity, you must use, occupy and enjoy the accommodation with due care and in a proper manner, without allowing the accommodation to become unreasonably soiled. You must not remove any items, fixtures or fittings from the accommodation or leave them outside at any time. You will be responsible for the cost of repairing or replacing any lost, broken or damaged items, including lost keys (which could also include the cost of changing the lock), and you must report all breakages and damage to us before your departure. If you fail to discharge these responsibilities, we will not be liable to you in any way and you will be responsible for any additional costs or expenses whatsoever that you or we may incur. If you fail to report breakages or damage to us and we do not become aware of these until after your departure, we will seek reimbursement of the cost of replacement/repair from you on your return home and this will be subject to a handling charge of £20.

Our Privacy Policy

It is our policy that personal information (ie your name, postal address, email address, telephone number, insurance details, medical declaration) is private and confidential. We will therefore store the personal information you give us in a secure location and will only use it for the purposes for which it was provided (ie to reply to your request, contact you with information we feel would be of use to you, handle your booking, respond to enquiries, to pass on to our holiday/course/activity supplier where appropriate). We are unable to accept a booking from you if you do not agree to us using your personal information in this way. Under no circumstances will we provide or sell personal information to any third parties.

Financial peace of mind 

Some of our holidays and courses include accommodation in addition to tuition and are therefore classed as “packages” under the Package Travel, Package Holidays and Package Tours Regulations 1992. In order to comply with the requirements of the Regulations, all monies paid to us in respect of any such holiday or course will be held in a trust account until after the completion of the holiday or course. This provides you with financial protection, in the event of the Company’s insolvency. Your Booking Confirmation and Confirmation Invoice will state quite clearly whether or not the holiday or course you have booked comes within the scope of the Regulations.

Direct Marketing Material

From time to time we will feature special offers or new holidays/courses/ activities in our direct marketing material. You will be given the opportunity to opt to receive such material when you submit an on-line enquiry form or Booking Form. If you do choose to receive such material, you may subsequently choose to opt out at any time.

Paxos Life Activities Ltd is a company registered in England under company number 6738903. Our registered office is at 5 East Park, Crawley, West Sussex RH10 6AN.
 

Paxos Life Activities Ltd
telephone: 0044 (0)1444 258048

email: info(at)paxoslife.co.uk